To earn someone's trust we have to truly hear them. Every human being needs to feel they are respected, and that they matter.
Empathic listening is a way to earn that trust. By listening for the fact of what is being said, feeling the feeling they have, and then searching for the need is a way you can reflect back to the person what they have said in a way they feel truly heard.
This technique is very difficult to do at first, but over time as you become well versed in being able to pull out the fact, the feeling and the need, and putting that in a sentence that you deliver back to the other person in a way that helps them feel that you really get them.
I have to cook every night for a large family, and when I get home I just feel angry because I am tired and no-one helps me.
FACT: Has to cook FEELING: angry, tired NEED: Support, help
You are angry because you need some support with the cooking when you are tired?
You are angry because you need some help when you are tired and you have to cook?
I am passionate about being the catalyst for change for the better, supporting the greater good to create causes and conditions to benefit everyone down the track.
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